Presented in partnership with Alamance Community College in Person at WRCAC
Tuesdays and Thursdays Sep 10th – Sep 26th, 9:00am – 12:00pm
Master the skills you need to succeed in today’s customer focused workplace. Join us for a unique learning experience with professional encourager Karen Watts.
• Identify elements of a good or great customer service experience
• Understand and model behaviors that are essential for delivering good customer service
• Discuss and apply various business communication strategies – verbal and written
• Recognize the fundamentals of customer loyalty and relationship
• Identify and manage the most common customer service problems
• Practice good customer service strategies with peers
